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Surveillance mode requiring the monitoring of customer-identified metrics and contracted milestones. Insight is a continuum that can range from low intensity, such as reviewing quarterly reports, to high intensity, such as performing surveys and reviews. (Definitions from source document: NPR 8735.2, Management of Government Safety and Mission Quality Assurance Surveillance Functions for NASA Contracts.) (Source: NPR 7150.2A - Appendix A)

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